Frequently Asked Questions

We supply a comprehensive range of PPE including face masks, gloves, face shields, safety goggles, head covers, lab coats, surgical gowns, safety boots, and more. All products meet international safety standards.

Yes, we supply and install medical waste disposal equipment including autoclaves, incinerators, macerators, and sharp containers. We also provide maintenance and repair services.

We offer autoclaves, sterilization systems, and related equipment for healthcare facilities. Our equipment includes installation, training, and ongoing maintenance support.

Yes, we provide professional installation services for all medical equipment. Our certified technicians ensure proper setup, testing, and staff training.

We deliver nationwide across Kenya. Our delivery service covers all major cities and towns including Nairobi, Mombasa, Kisumu, Nakuru, Eldoret, and surrounding areas.

Standard delivery takes 2-3 business days for major cities and 3-5 days for other areas. Express delivery is available for urgent orders at an additional cost.

Minimum order quantities vary by product. For PPE items, minimum orders are typically 10 units. For medical equipment, we can discuss requirements based on your facility's needs.

Yes, we provide 24/7 technical support for all equipment. Our support includes phone assistance, remote diagnostics, and on-site service when needed.

Yes, all our products meet international safety standards. We are ISO 13485 certified and our products comply with relevant healthcare regulations.

Yes, we provide warranties on all equipment and products. Warranty terms vary by product type and typically range from 1-3 years with extended warranty options available.

Yes, we provide comprehensive training for all equipment installations. Training includes operation procedures, safety protocols, and maintenance schedules.

Yes, we offer flexible maintenance contracts for all medical equipment. Our contracts include regular inspections, preventive maintenance, and priority service support.

You can request a quote by calling us at +254729171831, emailing info@arksafety.biz, or filling out our contact form. We'll provide a detailed quote within 24 hours.

We accept bank transfers, mobile money (M-Pesa, Airtel Money), and cash payments. For large orders, we can arrange flexible payment terms.

Yes, we offer competitive bulk discounts for large orders. Discount rates depend on order quantity and product type. Contact us for specific pricing.

Yes, we can provide samples for most products. Sample availability depends on product type and current stock. Contact us to arrange sample requests.